POP3, IMAP does not work, but webmail does. Frustrated, please help!

[andrew_g_palmer]

I cannot connect to my VPS mail servers using Thunderbird and OS X Mail. A dig of my domains and my mail servers shows all appear visible. I can user webmail to access the mail accounts, so each appears to run on my VPS. Each attempt to access the mail servers by an external app returns a timed out message. I try to access them as IMAP accounts tho I think this behaves the same for a POP3 account.

I have not gotten this to work since I subscribed to my VPS on Gate.com. I cannot find threads nor docs that solve this.

Can someone lend a hand and shed some light on this incredible frustration?

-Andrew

[Ray]

I know we already solved this on the phone but I wanted to post the resolution here for others that may have this problem and need an answer.

When setting up your mail client be sure to use the following information.

Incoming Mail Server: mail.yourdomain.com or pop.yourdomain.com

Outgoing Mail Server: mail.yourdomain.com or smtp.yourdomain.com or use your ISPs outgoing mail server if they have one available.

Account Name: username@yourdomain.com (be sure you use the full e-mail address here as just the user name will not work.)

Password: the password you set up when creating the account.

Those are the basic settings for mail clients. There are some advanced settings but these depend on the setup of the mail server so may very between users.

[zenia]

I cann't connect to my mail with SMTP, but connect POP3 and from webmail.

I write in my mailclient in field SMTP server:
smtp.myserver.com

or mail.myserver.com

[gatesupport]

You should login to your vps and verify the mail service is running.
It is also possible that your isp is blocking port 25 or you have a firewall blocking that port. Try this to see if port 25 is blocked.


go to start run, type "command"
once in a dos shell type " telnet ip 25"
If you see:

Trying 216.110.190.55...
Connected to 216.110.190.55.
Escape character is '^]'.
220

port 25 is open, if you see nothing and the connection times out your internet service provider is blocking port 25 and you need to use their server.

If your PM me your vps info I can verify that the mail services on it are running.