Please Help! [newbie :-)]

[ellmexicann]

So I've submitted two trouble tickets in the past 48 hours and been on hold as of this very moment for over an hour and a half waiting to talk to someone - The plesk creditials I use to login to plesk is username: "admin" and a password I had setup. When I received my account confirmation email it said my u/n was: "root" and I think this is where the problem lies. I need to edit my php.ini file which lies in the ETC directory. I have tried logging in as 'admin' with my current password countless times, and all I need is to login I believe as the root so I have admin access to the server - Am I doing something wrong or do I just need to reset a password??? Thanks

[inc595]

If you have the root password just log into the server via ssh.
Then run this command to view the current plesk admin password.

cat /etc/psa/.psa.shadow

You wouldn't edit the php.ini from Plesk. Depending on what you are trying to do I don't recommend monkeying around with the php.ini. Plesk now has the ability to turn off safe mode from within the control panel. Also .htaccess woudl allow you to modify php.ini options on a per site basis which is a better security option.

Here is an .htaccess file I use to display php errors while I'm developing code. I then turn it off in production as no one needs to see potential hacks.

php_flag display_errors "1"
php_flag html_errors "1"
php_flag display_startup_errors "1"
php_flag log_errors "1"

[MeD]

what is ssh?

[gatesupport]

Hi MeD,

I did not see any emails from you in the gate box. If you provide me your domain name I can get your plesk password.

SSH is a protocol that is used to connect to *nix systems. Here is an overview of ssh http://en.wikipedia.org/wiki/Ssh

Please let me know if you have any additional questions about your vps.